Terms and conditions

1. Sale of tickets

1.1 Please examine your tickets carefully upon receipt as mistakes and amendments can only be rectified at Chorovino Choir's discretion.

1.2 Tickets you purchase are for personal use. Tickets must not be resold at a higher price than face value. Chorovino has the right to cancel tickets that have been resold at a higher price without prior notification and the holder may be refused entry.

1.3 Chorovino reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased. Only one discount can apply to any one ticket.

2. Cancelled, re-scheduled and postponed performances

2.1 It is your responsibility to ascertain whether an event has been cancelled or re-scheduled and the date and time of any re-scheduled event. Where an event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the email address you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation before the date of the event. Any cancellations or postponements will be clearly identified on this website.

2.2 It is your responsibility to inform us of any change to the contact email address or telephone number you provide us with at the time of ordering.

2.3 Chorovino reserves the right to change the programme due to unforeseen circumstances. All ticket holders will be notified of any changes, if practicably possible.

2.4 Chorovino reserves the right to change the start and finish times of any performance.

2.5 Artists, programme and performance details are correct at the time of sale or print publication, but changes may be unavoidable.

3. Refunds/Exchanges

3.1 Ticket(s) cannot be exchanged, cancelled or refunded after purchase unless the performance is cancelled or rescheduled (subject to clause 2) or where there is a material change to the programme of the event.

3.2 Where an event is cancelled or rescheduled (subject to clause 6 and this clause) by the venue or promoter, or due to circumstances beyond our control, or where there is a material change to the programme of the event, you will be entitled to claim a refund from us in accordance with this clause. Note that circumstances beyond our control include any cancellation or postponement forced upon us by government policy, such as pandemic measures. This includes any requirement to self-isolate due to pandemic measures, forcing you to be unable to attend a performance.

3.3 A "material" change to the programme of the Event is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket, taken generally, could reasonably expect. The use of deputising performers shall not be a material change.

3.4 Where such a refund is sought due to cancellation, rescheduling or a material change to the programme of the event, you must bring this to our attention as soon as possible upon becoming aware of such material change, cancellation or where the event has been rescheduled, prior to the rescheduled event. The refund for ticket(s) equals the price paid by you to us for such ticket, including any applicable per ticket booking fee.

3.5 Refunds shall only be made to the person who purchased the tickets and, when possible, be made using the same method as was used to purchase the tickets.

3.6 IF YOU NEED TO CLAIM A REFUND, please contact us with details of the purchase to be refunded.

3.7 These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

4. Admission

4.1 Chorovino reserves the right to refuse admission and to request any ticket holder to leave the venue at any time. For example, if a ticket holder appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.

4.2 Chorovino reserves the right to refuse re-admission to any person not in possession of a ticket or the retained portion of the ticket.

4.3 Latecomers may be admitted at a suitable point in the performance at the discretion of Chorovino.

4.4 Children aged under 18 months do not require a ticket and may sit on an adult ticket holder's lap. If the child becomes agitated and is affecting the enjoyment of other patrons the management reserves the right to ask the adult and the child to leave the auditorium.

4.5 Patrons must not obstruct any stairway or gangway within a venue and must not affect the enjoyment of the audience and/or the running of the venue/concert and/or cause a risk to the safety of the audience or officials.

4.6 All persons in a Chorovino venue must follow the instructions of any officials of Chorovino .Any persons in breach of this clause may be removed from the premises.

5. Seating arrangements

5.1 If a performance ticket assigns specific seating arrangements, then Chorovino reserves the right to change the seating arrangements in the performance areas due to unforeseen circumstances. All ticket holders that these changes affect will be notified when practicably possible.

6. The performance

6.1 Please switch off mobile phones, muffle coughs, and refrain from unwrapping sweets during the performance to ensure that it is enjoyed by all.

6.2 If you experience problems during a performance please contact a steward so that we can do our best to resolve the issue at the time.

6.3 If government guidance and/or the law stipulates specific measures for public health (such as mask-wearing), then Chorovino asks that you comply with these rulings.

7. Photography & video recording

7.1 Patrons must not take any unauthorised audio, video, photographic or digital recording apparatus of any kind into any of the performance areas, nor make any audio, video or photographic recordings of any kind. The management reserves the right to confiscate any unauthorised audio, video and photographic recordings.

7.2 Chorovino and its agents may carry out film or sound recording in or around our venues. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment.

8. Liability

8.1 Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Unless otherwise stated in this clause, our and the venue's liability to you in connection with the event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the event) shall be limited to the ticket price paid by you including any per-ticket booking fee.

8.2 Neither we nor the venue will be responsible for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by event partner(s)):

1. in any circumstances where there is no breach of a legal duty of care owed by us or the venue);
2. in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence);
3. to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions and/or any terms and conditions of the event partner(s).

8.3 Nothing in these Terms and Conditions seeks to exclude or limit our or the event partner(s)' liability for death or personal injury caused by our or the event partner(s)' (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.

9. Data protection

9.1 Once you have booked tickets for a Chorovino concert, your name, email address and phone number will be held and processed on our box office database. From time to time, we may send you information about similar concerts and activities using the email address you have provided. If you do not wish to receive any further information, please contact us to request removal of this setting for your information. Chorovino will not pass on your details to a third party except in order to fulfil your ticket payment, or where required to do so by law. Please see our Privacy Policy on this website.